Returns & Exchanges
Due to the perishable nature of our artisanal jerky, we are committed to ensuring your satisfaction while maintaining the highest food safety standards. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Inspect Your Package
Upon delivery, check your jerky pouches for any signs of damage, punctures, or compromised seals that may have occurred during transit.
Contact Customer Support
Send an email to our support team with your order number and clear photos of the damaged product or the incorrect items received.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the issue and approve your request for a refund or reshipment.
Resolution
Once approved, we will either issue a credit to your original payment method or ship out a fresh batch of jerky at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing